We aim to be the preferred Claims Leader in the market and intend to reach this objective by:
- Responding immediately to the assured when in need of assistance or service.
- Offering a high level of availability and cooperation to the assured.
- Issuing fair and timely adjustments.
- Ensuring that experience is effectively transferred within the organisation.
- Ensuring a continuously high level of competence.
Immediate response
Our claims team is ready to rapidly respond to members' and clients' needs around the clock, whether it is to deal with casualties or provide other services.
Availability and cooperation
The claims department consists of a team of highly skilled staff ready to offer a 24hour continuous service. The claims team has background in a wide variety of fields, an experience that ensures our members and clients professional and knowledgeable services as well as technical and financial support when needed.
Effective transfer of experience
We make sure an analysis of all casualties is carried out to build and develop our knowledge and experience and in order to ensure effective feed-back to our members and clients. For the same purpose we emphasise a close working relationship with those we insure. This also allows us to add value through our Client Services and Loss Prevention programme.
High level of competence
We aim to be a preferred employer for talent in order to obtain top of the line professional claims handlers and adjusters. We furthermore emphasise a well defined level of competence within actual conditions as well as a building and maintaining a global network of assistance.