ISM Media exercise
How should your company deal with the media in an emergency situation? How can you be prepared enough to be able to make the journalists your friends instead of your enemies?
Norwegian Hull Club offers media training and media seminars of various duration and levels of participation from the delegates. Common for all whether it is collision, grounding , fire or piracy - the delegates will get an introduction to, and some light training in how the media thinks and acts in case of an accident; what the Company should have thought over in that regard and how a not thoroughly thought through statement in the media can affect the Company's reputation.
Our exercises are a combination of role plays, practical training in front of the camera and lectures and a typical agenda will touch upon the following:
What is media?
How does the media work?
Your web page
The power of the social media
Reputation
Presentation of a scenario
Role play
Media handling by phone
Media handling in front of camera
Press briefing
Debriefing / lessons learned
ISM Next of Kin exercise
In cases of emergency you have your hands filled with multiple tasks that need your attention, and it is often most easy to focus on the technical issues first. To deal with facts and the rescue operation seem most efficient and important when time is limited. But there is a group who cannot be forced to stand in line; someone will have to focus on and take care of the Next of Kin from the moment you get the information.
Norwegian Hull Club offers exercises and seminars in how to handle Next of Kin. Level of participation from the delegates and duration may vary. Common for all scenarios whether it is collision, grounding , fire or piracy - the delegates will get an introduction to, and some light training in how to handle the Next of Kin in case of an emergency.
Our exercises are a combination of role plays, practical training and lectures and a typical agenda will touch upon the following:
Presentation of scenario
The NOK team as part of the company's ERT
Guidelines, communication and different roles
Information and care
The NOK team; who and how?
To prepare
Role play
Practical exercise in how to handle Next of Kin on the phone
Debriefing / summary
For more information: Please contact your designated underwriter or your dedicated claims section within the Club. All services are subject to availability.